Privacy Policy

Last updated: April 14, 2026

This Privacy Policy explains how Gentle Grid Design ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our interior design services, visit our websites, interact with our social media pages, or otherwise communicate with us (collectively, the "Services"). We are based in the United States and process your information in accordance with applicable U.S. laws and, where applicable, other data protection laws.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide to Us

• Contact details: Name, email address, phone number, mailing address, and similar contact information.
• Project details: Information about your home or business property, style preferences, budget, project goals and timelines, measurements, photographs, floor plans, and design inspiration.
• Account information: Username, password, and related profile information if you create an account with us.
• Communications: Content of messages you send to us, such as inquiries, feedback, and other communications via email, forms, social media, or phone.
• Payment information: Limited billing details needed to complete your purchases or pay for our services (for example, billing address and payment confirmation details). Payment card information is typically processed by our third‑party payment processors and not stored in full by us.

1.2 Information Collected Automatically When you visit our websites or interact with our online Services, we may automatically collect:

• Device and usage data: IP address, browser type and version, operating system, device identifiers, language settings, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
• Cookies and similar technologies: Information from cookies, pixels, web beacons, and similar technologies to remember your preferences, understand how you use our Services, and improve performance and personalization.

You can manage your cookie preferences through your browser settings. If you disable cookies, some features of our Services may not function properly.

1.3 Information from Third Parties We may receive information about you from third‑party sources, including:

• Social networks: If you interact with us through social media platforms, subject to your settings with those platforms.
• Service providers and partners: For example, analytics providers, payment processors, marketing partners, or contractors assisting with design projects.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the Services: Including planning, designing, and delivering interior design concepts, layouts, and related services.
• To communicate with you: Responding to inquiries, scheduling consultations, sending project updates, confirmations, administrative messages, and customer support.
• To personalize your experience: Tailoring design recommendations, content, and communications based on your preferences, location, and project details.
• To process transactions: Managing payments, invoicing, and fulfillment of purchases and services.
• To operate, maintain, and improve our Services: Analyzing usage, troubleshooting, testing features, and enhancing the performance and quality of our offerings.
• For marketing and promotional purposes: Sending newsletters, special offers, surveys, and other communications we think may interest you, in accordance with applicable law and your communication preferences.
• To protect our rights and comply with the law: Detecting and preventing fraud, enforcing our terms and policies, and responding to legal requests or governmental inquiries.

3. Legal Bases for Processing (Where Applicable)

Where required by applicable law (such as in certain jurisdictions outside the U.S.), we rely on the following legal bases to process your personal information:

• Performance of a contract: When processing is necessary to provide the Services you request or to take steps at your request before entering into a contract.
• Legitimate interests: For purposes such as improving our Services, securing our systems, and managing our business, provided that our interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (for example, for certain marketing communications or non‑essential cookies), you may withdraw that consent at any time.
• Legal obligations: When processing is necessary to comply with applicable laws, regulations, or legal processes.

4. How We Share Your Information

We may share your information with:

• Service providers: Third‑party vendors that perform services on our behalf, such as hosting providers, payment processors, analytics providers, email delivery services, customer support tools, and professional contractors assisting with design and installations.
• Business partners: Suppliers, manufacturers, and other partners involved in sourcing furniture, materials, fixtures, and decor for your project.
• Professional advisors: Lawyers, accountants, auditors, and other professional advisors to the extent necessary for the services they provide.
• Legal and governmental authorities: When we believe disclosure is necessary to comply with legal obligations, respond to lawful requests, protect our rights, or ensure the safety of our clients, staff, or the public.
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar transaction involving Gentle Grid Design. In such cases, your information may be transferred as part of the transaction, subject to confidentiality protections.

We do not sell your personal information for monetary consideration. If applicable law defines certain sharing for advertising purposes as a "sale" or "share," we will handle such activities in accordance with that law and provide related rights and disclosures.

5. International Data Transfers

We are based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the United States or other countries that may have data protection laws different from those in your jurisdiction. Where required by applicable law, we will take appropriate measures to ensure that cross‑border transfers comply with relevant legal requirements and that your information is adequately protected.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary based on the type of information and the context of our interactions with you. When information is no longer needed, we will delete it or anonymize it, subject to any legal obligations to retain it.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights with respect to your personal information, which may include:

• Access: The right to request confirmation of whether we process your personal information and to receive a copy of that information.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to legal exceptions.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Objection: The right to object to processing based on our legitimate interests or for direct marketing.
• Portability: The right to request a copy of your personal information in a structured, commonly used, and machine‑readable format, and to request that we transfer it to another party, where technically feasible.
• Consent withdrawal: Where processing is based on your consent, the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request, and we may deny or limit your request where we are legally permitted or required to do so.

If you subscribe to our marketing communications, you can opt out at any time by following the unsubscribe instructions in the email or contacting us directly. Even if you opt out of marketing messages, we may still send you non‑marketing communications, such as service‑related or transactional messages.

8. Security

We use reasonable technical, administrative, and physical safeguards designed to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information. If you believe a child under 13 has provided us with personal information, please contact us using the details below.

10. Third‑Party Websites and Services

Our Services may contain links to third‑party websites, applications, or services that are not operated by Gentle Grid Design. This Privacy Policy does not apply to those third‑party properties, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of any third‑party sites or services you visit or use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will revise the "Last updated" date at the top of this policy and, where required by law, provide additional notice. Your continued use of the Services after any changes become effective signifies your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you may contact us at:

Gentle Grid Design Email: info@stinkypetco.com Mailing Address: 3272 West Rd Trenton, MI, 48183

We will review and respond to your inquiry within a reasonable time and in accordance with applicable law.